*Below mentioned questions and answers are provided for general information only and may not be completely accurate in every circumstance, do not purport to be legal advice, and are not intended to be legally binding on the Bank in a particular case.
FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the Current account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions.
FASTag is presently operational at 421 toll plazas across national and state highways. More toll plazas will be brought under the FASTag program in the future.
FASTag has a onetime Fee for tag issuance exclusive of taxes. In addition to this, a refundable security deposit depends on the vehicle type has to be kept with the Bank. Please check the 'Fees and Charges' section for details.
The customer has to open a current account through which all the toll transactions will be routed. Cheque book and Debit Card will not be issued to the account. Internet banking facility shall be Provided. Credit transactions to the account shall be permitted through cash deposit/ cheque deposit/ NEFT/RTGS/ IMPS, etc.
The current account will have a minimum threshold balance of Rs.6,000/-. If the account balance falls below Rs.6000/- , the status of the all tags linked to the said account will be changed to low balance and auto-debit facility for all tags will be discontinued and the customer will have to pay toll amount in cash.
Once the balance in the account is restored above the threshold requirement of Rs.6000/-, the auto-debit facility for all tags will be immediately restored. Out of the threshold balance of Rs. 6000/-, an amount of Rs. 5000/- will be lien marked. The customer will not be able to use this amount (Rs. 5000/-) for any transaction.
Following are the tag charges (Tag issuance charges and Security Deposit)
|
You may visit any of the Point of Sale (POS) locations / Nagpur Nagarik Sahakari Bank branches to get your tag account created. Alternatively, you may apply online. You may also call our 24 x 7 Toll Free customer care number 1800 266 7183 to know more details. In case you are not a customer of Nagpur Nagarik Sahakari Bank, you will need to carry original as well as copy of your KYC document along with your vehicle at the POS / Sales office location.
You will need to carry original as well as copy of your KYC documents
You need to submit the following documents along with the application for FASTag:
1. Registration Certificate (RC) of the vehicle.
2. Passport size photograph of the vehicle owner.
3. KYC documents as per the category of the vehicle owner, for opening a bank account to be linked with the Tag:
Individual
Corporate [Public Ltd./ Private Ltd./ Partnership]
Corporate [Proprietorship]
>> Our representative will provide you an application form, which you need to fill and submit.
>> All required documents for FASTag should be in the name of the owner of the vehicle.
>> A valid driving license would be sufficient for Address & ID proof.
Yes, you will have to use the lanes allocated for FASTag.
The monthly pass facility is specific to each toll plaza.
You can avail a cashback of 2.5% on all Toll payments using FASTag for financial year 2019-20 on National Highways. The cashback amount for a particular month will be credited back to your linked account.
You will need to take two separate FASTags for the two vehicles
You will receive an SMS alert in your registered phone number each time an amount is charged to your FASTag linked account.
You can report an incorrect deduction by calling us at our call centre. After due validation and authentication of the dispute raised, the same will be credited back to your Tag linked account.
You can call up bank's customer care number and block your FASTag. You can request for issuing a new Tag which will be linked to your Tag linked account.
FASTag is presently operational on 400+ toll plazas on National Highways only where it has been implemented. In Future, more Toll Plazas will be brought under the ambit of this program.
You can raise a request regarding the same by calling our customer care.
You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle
Vehicles are categorised for the welfare of road users. This categorisation is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.
Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these have been provided at different times under different fee rules and provisions of concession agreement.
In India, the tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of stretch under one project which is normally 60 kilometers. If a stretch is of lesser length, user fee of actual length only is collected.
As per the fee rules 2008, the spacing between two adjacent toll plazas should be 60 km.
In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza.
User fee on a particular fee plaza is based on stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement.